How to find my 5GHz existing network (SSID) when we try to install my Netgear extender?

   

NETGEAR TECH SUPPORT TEAM













If your router is set to a DFS channel you may encounter an issue where the extender cannot see your router network name (SSID) and therefore it is not displayed in the list of available networks to extend. 


Follow these steps by netgear tech support to fix it.

1. Check if the router is DFS certified (i.e. Airport Extreme, Telekom Speedport 724V, WNDR3700v4, WNDR4300, etc.). Only some dual band routers support DFS.
2. If the router is DFS certified, log in to your router and find the 5GHz band or 5GHz frequency section.
3. Check if the WiFi channel frequency is set to “Auto” or to a DFS channel.
   
   Note: DFS channels include channel ranges of 52-64 and 100-140. 
   
4. If the router is set to “Auto” or a DFS channel, change the channel selection to channels 36-48 or 149-165 (note that some countries do not support WiFi channels 149-165) and click “Apply” button to change the setting.
   
   
5. After changing the router's channel to a non-DFS channel, return to your extender setup again or refresh the network list and you should now be able to see your 5GHz router network name (SSID) in the list of available existing networks you can extend.

                  You can go for tech support help if you are not able to fix it. You just need to call netgear technical support experts at toll free numbers mentioned below, Sure you will be satisfied with the solutions these experts will provide, so please call us today to fix it..

Toll free numbers:

USA  :               1888 479 2017

AUSTRALIA   1800 987 893  

website:  https://www.icognix.net/netgear-technical-support/

Steps to upload firmware to a NETGEAR router using TFTP

              Netgear Tech Support 

 

 The steps below presents how to reload firmware onto a NETGEAR router that won't boot due to corrupt firmware.

Issues :

• Router not booting up properly
• Failed firmware update
• Blinking power LED
• Power LED is blinking/solid amber

1.   1. Click Open Network and Sharing Center.
2.  
   
   Click Local Area Connection.
    
   Click Properties.
    
   
   Double-click Internet Protocol Version 4 (TCP/IPv4).
    
   Select Use the following IP address and set the IP address like below picture.
   IP address => 192.168.1.10
   Subnet mask => 255.255.255.0
   Default Gateway => 192.168.1.1
    
   Click OK to save the configuration.
3. Now run the tftp2.exe file that was downloaded earlier.
   1. In the Server field enter the default router IP (usually 192.168.1.1).
   2. In the Password field enter the default router password (usually 'password).
   3. In the File field, browse by clicking the square button next to it for and locate the firmware provided on step 1.Do not click the upgrade button yet.
   
4. Unplug all port connections from router except the PC you are using to upload.
5. Turn router OFF for 10 seconds.
6. Hold down the reset button on the back of router with a paper clip.
7. Power ON the router while holding down the reset button.
8. Watch the Power LED. It starts with orange color, and then will start flashing orange.
9. Power LED will then turn to flashing green. Count at least 10 flashing green LED and release the reset button.
10. Click Upgrade button on the tftp2 utility to do firmware upgrade.
    
11. You should see a note saying “Firmware was upgraded successfully”. If not, you may need to repeat above steps.
    
    
    
12. The firmware has been uploaded but need to wait about 4 minutes for the router to finish storing firmware into its flash memory. Once it’s done, you will see the Power LED will turn green and the wireless LEDs are both lit.
    Note: Please remember to change your PC back to “Obtain an IP address automatically” and “Obtain DNS server address automatically”.
     

The instructions consider as basic level of networking competence.  If you don't understand them, don't pursuit this without contacting NETGEAR technical support.

Tollfree numbers :

USA:  1888 479 2017

UK  :  0800 820 3300

Aus :   1800 987 893

Website:  https://www.icognix.net/support-for-netgear-routers/